Delivery Information

Delivery

i) The delivery estimate for each item is stated on the product details screen. Although we endeavour to strictly to this delivery estimate, during extremely busy periods it may not be possible to meet these deadlines.  In these cases you will be notified by email.

6.3 Lost deliveries. We use the Official Greek Post (ELTA) for all of our deliveries for reasons of reliability and convenience. Unfortunately, as with all delivery services, there are very rare circumstances where parcels do not arrive in the agreed timescale or they are lost completely. Under these circumstances, we endeavour to ensure that the item is delivered to you as soon as possible by contacting the delivery service and attempting to locate your parcel and have it delivered. You may also contact the delivery service yourself with the tracking number supplied to you in your despatch email. In the case of lost items, we cannot refund orders or send out a replacement until the delivery is confirmed to be lost. This must be confirmed by the delivery service themselves, and the time periods at which items can be confirmed lost depends on the delivery service used.

Please note that we cannot refund orders or send replacement until it has been confirmed that the parcel is actually lost. This is because in almost every case of a delayed parcel, the item will be delivered within the above timescales.

ii) In the case of a parcel being signed for and a delivery confirmation being available on the Royal Mail website, if the customer denies receiving the package, this is called a Denial of receipt. Under these circumstances, we must contact the Royal Mail to confirm the delivery details, who will in turn contact the customer to ask for written documentation to be completed to confirm that the parcel has not been received. These circumstances must be mediated by the delivery service and we cannot take action until it has been confirmed whether or not the parcel was received by the customer.

iii) Most orders shipped by Watch Shop requires a signature upon delivery. Parcels shipped on this basis cannot be left without signatures. If you miss the delivery person, a card will be left to give you instructions to either arrange a redelivery or to collect it from your local sorting office / delivery depot.

iv) When receiving your order you should inspect the packaging to ensure that it has not been tampered with in any way. If it does appear to be tampered with, you should refuse delivery. If the delivery is accepted and signed for, you will have entered into a contract to accept the item in its delivered state and, as such, we cannot assume liability for any subsequent issues surrounding loss or damage.